Our policy lasts 14 days, which means you have 14 days after receiving your item to request a return. Unfortunately, we can't offer you a refund or exchange if 14 days or more have elapsed since you received your item. This excludes fresh flowers which cannot be returned. If there is a problem with your flowers, we require notification within 24 hours of receipt to allow us to investigate. A photograph could be required to support any claims.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is of plants or flowers, you must contact us immediately on receipt and forward photographs to firstname.lastname@example.org.
Where applicable, please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase.
To start a return, please send us an email to email@example.com and we'll get straight back to you. If there's no other solution we can provide you with other than to return your purchase, we'll send you instructions on how and where to send your item.
Please note that items sent back to us without first requesting a return will not be accepted. If you have any questions about returning your order, just get in touch with us with your order number.
EXCEPTIONS / NON-RETURNABLE ITEMS
We cannot accept returns on the following items:
- gift cards
- sale items
- custom products (such as special orders or personalised items)
- personal care goods (such as beauty products)
Please get in touch at firstname.lastname@example.org if you have questions or concerns about your specific item.
DAMAGES AND ISSUES
Please inspect your order upon you or your loved one receiving it and contact us immediately at email@example.com if any item are defective, damaged or if you receive the wrong item, so that we can evaluate, and rectify, the issue.
REFUNDS (IF APPLICABLE)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If we have notified you that you are to receive a refund but you haven't received it, please first check your bank account again and then contact your credit card company/bank. It may take some time before your refund is officially posted and there is often some processing time before a refund if posted.
If you've done all this and you have still not received your refund, please contact us at firstname.lastname@example.org.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange an item for a like for like alternative, please send us an email at email@example.com and we'll send you instructions on how and where to send your item.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once the returned item has been received by us, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased or the gift giver had the item shipped to themselves to give to you later, we will send a refund for the value of the returned item to the gift giver once the returned item has been received by us.
If you have purchased a workshop ticket or had a workshop ticket purchased for you, we are unable to provide a refund in respect of any cancellation within 14 days of the event. However, if the workshop has not sold out at the time of cancellation, we will offer a credit note to be used at another workshop to at least the same value. This is conditional upon 24 hours written notice given to firstname.lastname@example.org. This credit note is valid once only so once a new booking has been agreed, further changes cannot be accepted.
WEDDINGS/ EVENTS / CORPORATE AND HOME CONTRACTS
For wedding/event and corporate and/or home contract cancellations, please refer to your contract or otherwise contact us at email@example.com.
READY TO WEAR
By placing your "Ready to Wear" order with us, you automatically agree to the following terms and conditions:
A full refund will only be accepted up to 14 days prior to the date of delivery. any cancellations made after 14 days will be charged in full.
Changes and additions to your order can be made up to 3 days prior to the date of delivery. Any additional items must be placed through the website.
Postponements will only be accepted up to 14 days prior to the date of delivery.
Once postponed, cancellations will not be accepted and therefore no refunds will be issued, postponed wedding can only be postponed further.
Any issues must be communicated to us directly by whoever ordered the flowers. We are unable to accept complaints on behalf of the recipient if they are not the person who ordered the flowers.
If there are any issues with your flowers upon arrival, we must be notified immediately in order for the situation to be dealt with accordingly. We are unfortunately unable to provide refunds for any issues that we are notified about after the wedding day.
We recommend having your wedding flowers delivered on the morning of your wedding, we are unable to take responsibility for any flowers delivered more than 24 hours prior to the wedding.